SUMMA Frequently Asked Questions

Which data center do you use?
We currently have servers at theplanet.

What is uptime?
Uptime means as it denotes the time that your web site is up. In a perfect world where hardware never has problems we would have 100% uptime. We provide an uptime guarantee of 99%. Please see our uptime guarantee for more information.

What would be involved in moving my domain from the existing location to your servers?
The process of moving your site over to us is very simple. All you have to do is update your DNS to point to ns1.summamarketing.com and ns2.summamarketing.com. This update process usually takes 24 - 72 hours to then point to your new account. Once the domain name is pointing to our server you should then cancel your other hosting account. If you want us to renew your domain for you it will require you to do a domain transfer to us. We will help you through that process when you are read.

What if I do not want to manage my own account?
We offer full-service hosting available through SUMMA Marketing.

What is space and transfer?
Server Space is the amount of space that your website, databases, email and scripts take up on our Server. HTML pages do not usually take up much space but Movies and Music files can take up considerable space and should be used cautiously.

Bandwidth/Transfer is the amount of data that is allowed to be sent by your site per month. If you find that your bandwidth for your account is being used up quickly then you can upgrade your account or buy additional bandwidth at any time.

Do you provide co-location services?
No we do not provide co-location services.

Do you provide Domain Name registration?
Yes, you can purchase the following domain name extensions .com, .net., .org, .name, .us, .biz, .info, .cn, .cc, .tv, and .in.

How long does it take for my domain name to point to my account?
It takes a maximum of 72 hours to propagate your domain name world wide.

What is propagation?
Propagation is the period of time, or delay, involved in sending your domain's address information to all the various name servers in the world. Name servers intentionally keep track of addresses for domains in their memory for a specific period of time (defined by the administrator of the name server). This speeds up the process of looking up an address for a domain name. Unfortunately this "cached" information also stays in the name servers when it has been changed at the source of the original information (the domain's registrar).

Name servers refresh themselves from once an hour to once a day. Experience dictates that 3 days is a good estimate for the period of time from when a domain's DNS information is changed at the domain registrar to when everyone in the world can see the change.

Do I need to buy my domain name from SUMMA to get hosting?
No you can purchase your domain name anywhere and use us for hosting. You will just need to update your namesevers to point to our server or we will transfer your account and manage it for you.

How quickly can my account be setup?
This can take up to a maximum of 48 hours based on the number of orders we have.

Facts about free email accounts: